Privacy Notice

Last Update: May 6, 2020

At CPA Insurance Plans West, we recognize and respect the importance of privacy. When you apply for coverage, we establish a confidential file that contains your personal information. This file is kept in the office of CPA Insurance Plans West or the offices of an organization authorized by CPA Insurance Plans West. We are committed to meeting or exceeding the privacy standard established by federal and provincial legislations and industry bodies.

The employees of CPA Insurance Plans West play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected. The personal information that is collected is used to administer an individual's participation in the Plan and to pay benefits as defined by the Plan.

In administering an individual's participation in the Plan, personal information may also be collected from, or disclosed to, insurance companies or other companies that insure the benefits or provide administration and claims handling services; licensed physicians or other healthcare professionals or institutions; and government or regulatory authorities.

We only keep personal information for as long as is necessary for the purpose outlined previously in this policy. We are also required by law to maintain certain information for set periods of time. We have appropriate safeguards in place to protect personal information and when we no longer need the information, it is destroyed.